Privacy Policy

This Confidentiality Policy sets out the terms and conditions related to confidentiality and the protection of personal information collected in connection with the use of the INFO-STATIONNEMENT website.


1. Collection of personal information

1.1. In order to use the INFO-STATIONNEMENT website, the user, on a voluntary basis, must provide the following personal information :

  • Name (optional)
  • Mailing address (required)
  • Postal code (required)
  • Email address (required)
  • Cell phone number of service provider (required if you select the text messaging option)

1.2. An online form will be used to collect this personal information.

1.3. Additionally, the service provider, Locomotive Inc., uses log files and cookies to obtain information on the user with the aim of improving the latter’s experience and offering him better service. Locomotive Inc. undertakes to keep this information strictly confidential. These files will serve to collect the following information :

  • IP address
  • Operating system
  • Pages visited and requests
  • Time and day of connection

1.4. The user can deactivate the cookies using the browser function provided for that purpose.


2. Confidentiality and protection of personal information

2.1. The City of Laval and its service provider, Locomotive Inc., shall not divulge any personal information concerning users of the website to third parties, except if required by law, as part of a judicial proceeding or a change in the service provider responsible for managing the INFO-STATIONNEMENT website. In this regard, the City of Laval and its service provider, Locomotive Inc., reserve the right to keep certain personal information following the cancellation of the subscription or closing of the account, in order to comply with the law, prevent fraud, settle a claim or certain problems related to it, cooperate with an investigation, ensure compliance with the Terms of Use of the website, and for the purposes of any other act permitted under law. As the City of Laval is a public body, any personal information collected by the City of Laval in connection with the use of the INFO-STATIONNEMENT website will be treated in accordance with Act respecting Access to documents held by public bodies and the Protection of personal information (RLRQ c. A-2.1). No personal information will be sold for commercial purposes.

2.2. The City of Laval shall undertake to allow users to view, modify, even delete information concerning them, through their personal accounts or an email request sent to the City of Laval at the following address: 

2.3. Personal information is kept in a secure environment. In order to ensure the protection of personal information, the service provider, Locomotive Inc., has recourse to the following measures :

  • Access management — authorized person
  • Network monitoring software
  • Computer backup systems
  • User name — password
  • Firewall

2.4. The service provider, Locomotive Inc., shall also undertake to maintain a high level of confidentiality by integrating reasonable technological measures that ensure the confidentiality of information.

2.5. Notwithstanding section 2.4 (above), given that the Internet, by nature, is a public network, the City of Laval and its service provider, Locomotive Inc., can not guarantee nor assume responsibility for any violation of confidentiality, piracy, virus, loss or alteration of data transmitted by Internet or housed on Locomotive Inc. systems. 

2.6. At the request of the user, or in the event that the user’s subscription is cancelled, his account will be closed and the personal information it contains will be deleted, except as provided in section 2.1 (above).

This Confidentiality Policy is subject to all the Terms of Use governing the website.

This website remains the main source to consult for further information concerning the INFO-STATIONNEMENT online service.