This Confidentiality Policy sets out the terms and conditions related to confidentiality and the protection of personal information collected in connection with the use of the INFO-STATIONNEMENT website.
1. Collection of personal information
1.1. In order to use the INFO-STATIONNEMENT website, the user, on a voluntary basis, must provide the following personal information :
- Name (optional)
- Mailing address (required)
- Postal code (required)
- Email address (required)
- Cell phone number of service provider (required if you select the text messaging option)
1.2. An online form will be used to collect this personal information.
1.3. Additionally, the service provider, Locomotive Inc., uses log files and cookies to obtain information on the user with the aim of improving the latter’s experience and offering him better service. Locomotive Inc. undertakes to keep this information strictly confidential. These files will serve to collect the following information :
- IP address
- Operating system
- Pages visited and requests
- Time and day of connection
1.4. The user can deactivate the cookies using the browser function provided for that purpose.
2. Confidentiality and protection of personal information
2.2. The City of Laval shall undertake to allow users to view, modify, even delete information concerning them, through their personal accounts or an email request sent to the City of Laval at the following address: https://www.laval.ca/Pages/Fr/Citoyens/nous-joindre.aspx
2.3. Personal information is kept in a secure environment. In order to ensure the protection of personal information, the service provider, Locomotive Inc., has recourse to the following measures :
- Access management — authorized person
- Network monitoring software
- Computer backup systems
- User name — password
2.4. The service provider, Locomotive Inc., shall also undertake to maintain a high level of confidentiality by integrating reasonable technological measures that ensure the confidentiality of information.
2.5. Notwithstanding section 2.4 (above), given that the Internet, by nature, is a public network, the City of Laval and its service provider, Locomotive Inc., can not guarantee nor assume responsibility for any violation of confidentiality, piracy, virus, loss or alteration of data transmitted by Internet or housed on Locomotive Inc. systems.
2.6. At the request of the user, or in the event that the user’s subscription is cancelled, his account will be closed and the personal information it contains will be deleted, except as provided in section 2.1 (above).
This website remains the main source to consult for further information concerning the INFO-STATIONNEMENT online service.